{"id":77,"date":"2016-01-29T14:37:46","date_gmt":"2016-01-29T14:37:46","guid":{"rendered":"https:\/\/www.vdh.virginia.gov\/radiological-health\/?page_id=77"},"modified":"2025-09-05T17:41:16","modified_gmt":"2025-09-05T17:41:16","slug":"consumer-complaints","status":"publish","type":"page","link":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/","title":{"rendered":"Consumer Complaints"},"content":{"rendered":"<h2>Guidance for Citizens with Complaints against Radon Professionals<\/h2>\n<p>Citizens may have questions or complaints regarding the quality of work performed by a radon professional who either tests for radon levels in indoor air or installs radon mitigation systems.<\/p>\n<p>State law requires radon professionals to be certified by either the National Radon Proficiency Program (NRPP), or the National Radon Safety Board (NRSB).\u00a0 VDH currently has no legal authority to do on-site inspections to monitor the work of radon professionals, nor can VDH issue any enforcement actions if deficiencies are found. Consumers may write an official letter of complaint to the professional&#8217;s certifying body (either NRSB or NRPP) and they will investigate the situation and have the power to take meaningful enforcement action.<\/p>\n<p>The following VDH bulletin summarizes actions that citizens with complaints can take: <a href=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/7\/2016\/01\/ORH-753-Citizens-with-Complaints-against-a-radon-Professional-5Dec18.pdf\">Citizens with Complaints Against Radon Professionals<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p align=\"center\">Office of Radiological Health | 109 Governor Street | Richmond, VA 23219<\/p>\n<p align=\"center\">Telephone (804) 864-8150<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guidance for Citizens with Complaints against Radon Professionals Citizens may have questions or complaints regarding the quality of work performed by a radon professional who either tests for radon levels in indoor air or installs radon mitigation systems. State law requires radon professionals to be certified by either the National Radon Proficiency Program (NRPP), or [&hellip;]<\/p>\n","protected":false},"author":681,"featured_media":0,"parent":74,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-77","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Complaints - Radiological Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Complaints - Radiological Health\" \/>\n<meta property=\"og:description\" content=\"Guidance for Citizens with Complaints against Radon Professionals Citizens may have questions or complaints regarding the quality of work performed by a radon professional who either tests for radon levels in indoor air or installs radon mitigation systems. State law requires radon professionals to be certified by either the National Radon Proficiency Program (NRPP), or [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Radiological Health\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T17:41:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/consumer-complaints\\\/\",\"url\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/consumer-complaints\\\/\",\"name\":\"Consumer Complaints - Radiological Health\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/#website\"},\"datePublished\":\"2016-01-29T14:37:46+00:00\",\"dateModified\":\"2025-09-05T17:41:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/consumer-complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/consumer-complaints\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/consumer-complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Indoor Radon Program\",\"item\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/indoor-radon-program\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Consumer Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/#website\",\"url\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/\",\"name\":\"Radiological Health\",\"description\":\"To promote and protect the health of all Virginians\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vdh.virginia.gov\\\/radiological-health\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Consumer Complaints - Radiological Health","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/","og_locale":"en_US","og_type":"article","og_title":"Consumer Complaints - Radiological Health","og_description":"Guidance for Citizens with Complaints against Radon Professionals Citizens may have questions or complaints regarding the quality of work performed by a radon professional who either tests for radon levels in indoor air or installs radon mitigation systems. State law requires radon professionals to be certified by either the National Radon Proficiency Program (NRPP), or [&hellip;]","og_url":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/","og_site_name":"Radiological Health","article_modified_time":"2025-09-05T17:41:16+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/","url":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/","name":"Consumer Complaints - Radiological Health","isPartOf":{"@id":"https:\/\/www.vdh.virginia.gov\/radiological-health\/#website"},"datePublished":"2016-01-29T14:37:46+00:00","dateModified":"2025-09-05T17:41:16+00:00","breadcrumb":{"@id":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/consumer-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vdh.virginia.gov\/radiological-health\/"},{"@type":"ListItem","position":2,"name":"Indoor Radon Program","item":"https:\/\/www.vdh.virginia.gov\/radiological-health\/indoor-radon-program\/"},{"@type":"ListItem","position":3,"name":"Consumer Complaints"}]},{"@type":"WebSite","@id":"https:\/\/www.vdh.virginia.gov\/radiological-health\/#website","url":"https:\/\/www.vdh.virginia.gov\/radiological-health\/","name":"Radiological Health","description":"To promote and protect the health of all Virginians","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vdh.virginia.gov\/radiological-health\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/pages\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/users\/681"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":12,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/pages\/77\/revisions"}],"predecessor-version":[{"id":3268,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/pages\/77\/revisions\/3268"}],"up":[{"embeddable":true,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/pages\/74"}],"wp:attachment":[{"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/media?parent=77"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vdh.virginia.gov\/radiological-health\/wp-json\/wp\/v2\/tags?post=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}